Frequently Asked Questions

What is LINNAIS?

LINNAIS is a Helsinki-based brand creating personalised linen pieces made to be used, washed and used again. We’re starting with linen napkins, personalised with embroidery in Helsinki.

Where are the napkins made?

Our napkins are made from 100% linen in Lithuania and embroidered to order in Helsinki, Finland.

How does personalisation work?

Choose your linen colour, embroidery colour and personalisation when placing your order. Depending on the product, you can choose initials or a name.

Please double-check the spelling before placing your order. We embroider exactly what you enter.

Is every order made to order?

Yes. Your LINNAIS pieces are embroidered specifically for you after your order is placed.

How long does it take?

Please allow up to 14 business days for us to personalise and prepare your order before shipping.

Once your order has been shipped, you’ll receive tracking information by email.

Do the napkins come as a set?

Yes. Our linen napkins are sold as a set of six, all personalised with the same embroidery.

Can I choose different names within one set?

At the moment, each set of six is embroidered with the same name or initials.

If you have something special in mind, feel free to contact us before ordering.

Can I order LINNAIS as a gift?

Absolutely. In fact, that’s a big part of why LINNAIS exists.

Personalised linen makes a lovely gift for weddings, engagements, housewarmings, birthdays, Christmas, or simply for someone you really like.

Every order is packaged with care and ready to give.

How should I wash my LINNAIS napkins?

Linen is made to be used, and it gets better with time.

Wash your napkins according to the care instructions included with your order. Don’t be afraid to use them, wash them and bring them back to the table again.

Will the linen look exactly like the photos?

Linen is a natural material, so small variations in texture and appearance are part of its character. Colours may also appear slightly different depending on your screen and lighting.

Can I return a personalised order?

As LINNAIS products are personalised specifically for you, they cannot normally be returned or exchanged if you change your mind.

If something is wrong with your order, however, please contact us and we’ll help you.

You can find the full details in our Returns & Refunds policy.

What if I entered the wrong name or initials?

Contact us as soon as possible. If we haven’t started embroidering your order yet, we’ll do our best to change it.

Once personalisation has started, we may not be able to make changes.

What if there is something wrong with my order?

Please contact us if your order arrives damaged, defective or different from what you ordered. Include your order number and, if possible, a photo so we can look into it.

Where do you ship?

We currently ship to Finland, Sweden, Denmark, Netherlands.

Shipping options and prices are shown at checkout. You can find more information on our Shipping & Delivery page.

Where is LINNAIS based?

LINNAIS is based in Helsinki, Finland. Every order is personalised and packed here.
Behind Linnais is Finliret AB. 

Still have a question?

Send us an email at hello@linnais.com and we’ll be happy to help.