Shipping & Delivery

Every LINNAIS order is personalised and packed in Helsinki, Finland.

Where we ship

We currently ship to:

Finland
Sweden
Denmark
The Netherlands

We hope to add more countries in the future.

Processing time

LINNAIS products are made to order and personalised individually in Helsinki.

Please allow up to 10 business days for us to prepare your order before shipping.

We always try to get your order ready sooner, but during busy periods processing may take the full 10 business days.

If you need your order for a specific date, please contact us before ordering and we’ll let you know what is possible.

Shipping costs

Shipping costs depend on the destination and delivery method and are calculated at checkout.

You will always see the available shipping options and total shipping cost before completing your order.

Delivery times

Delivery times vary depending on destination and shipping method.

Once your order has been personalised and shipped, you will receive a shipping confirmation with tracking information when tracking is available for your selected delivery method.

Please note that delivery estimates begin once your order has been shipped and do not include our processing time.

Tracking your order

If tracking is included with your shipping method, you will receive a tracking link by email once your order is on its way.

Please allow some time for tracking information to become available after receiving your shipping confirmation.

International orders

LINNAIS is based in Finland and orders shipped to other EU countries are sent within the European Union.

For the countries we currently ship to, there are normally no customs duties when your order moves between EU member states.

Incorrect delivery information

Please make sure your delivery information is correct before placing your order.

If you notice a mistake, contact us as soon as possible. If your order has not yet been shipped, we will do our best to update the information.

Once an order has been shipped, we may not be able to change the delivery details.

Delayed or missing orders

Occasionally, deliveries take longer than expected.

If your tracking has not updated for an unusually long time or you believe your parcel may be lost, please contact us at hello@linnais.com with your order number and we’ll look into it.

Damaged deliveries

If your order arrives damaged, please contact us as soon as possible at hello@linnais.com and include your order number and photos of the parcel and products.

We’ll help you from there.

Questions?

For any questions about shipping or your order, contact us at hello@linnais.com